Payments & Policies

 Payments

• Payment for utility service is due upon receipt and past due 20 days from the billing date. A 10% late penalty is charged for payments received after 4:00 p.m. on the 20^th day.
• The City accepts Visa/MasterCard for utility payments. There is a 3% processing fee, based on the amount of the transaction, for making credit card payments.

Bank Drafting

• Customers may bank draft their utility payments each month. Complete the Bank Draft form to be set up.

Make Payments Online

• Create a login or make a one-time payment through the online portal.

Temporary Services

• Temporary water service is available for a one-week period for the purpose of cleaning or showing a vacant residence. The cost for this service is $50.00. If 1,000 gallons or more of water is used, the service will be turned on and utilities will be charged to the owner.

Meter Re-Reads

• At the customer’s request, meters will be re-read. A customer will be allowed one free re-read annually. All additional re-reads will be charged at $30.00 each unless the meter has been read incorrectly.

Disconnection for Delinquency

• On failure to pay a utility account within thirty (30) days of the billing date a $30.00 processing fee will be applied to the account and service will be discontinued until the processing fee, penalties, and delinquent amounts are paid. An additional service charge of $30.00 will be made for any re-connection made during any hours other than 8:00 a.m. to 4:00 p.m. on Monday through Friday, anytime on Saturday or Sunday or during any holiday observed by the personnel at City Hall.